Refund policy

Returns and Refunds

The return of products is not allowed for used products. Returns are only permitted in three cases:

  • If the item does not correspond to what is stated in the order confirmation.
  • If the item has a hidden defect that affects its usability.
  • If the condition of the item is significantly different from that described at the time of the transaction.

To return an item, it is necessary to send an email to support@2ndact.com with the order details and the documentation proving one or more of the issues listed above.

Each claim will be carefully assessed by the Manager’s staff, and in some cases the Manager may issue a partial refund or no refund to the Buyer.

Conditions for Returned Products

The return of Products that are not in the same condition in which they were received, or that have been used beyond simply opening the Product, will not be accepted.

The improper use of the item that has compromised its integrity, or the use of any consumable materials related to the product, does not entitle the user to request a return of the product.

Returns will not be accepted in the following cases:

  • Missing external packaging and/or original internal packaging.
  • Missing product components (accessories, parts, etc.).
  • Damage to the product caused by reasons other than transport, including partial or total tampering with the product or any of its parts.

In the event of loss of the right of withdrawal, the goods will remain at the Manager’s premises, available for collection by the Seller Customer at their own expense.

Non-Conformity Defects

Upon delivery of the goods by the courier, the Customer is specifically invited and required to check:

  • That the number of packages actually delivered corresponds to the number indicated on the transport document.
  • That the packaging of the packages is intact in every part, not damaged, nor compromised by weather-related events or otherwise altered.

What to Do in the Event of Defects

Any damage to the packaging and/or the product, or any discrepancy in the number of packages or the information provided, must be immediately reported by adding a written reservation of inspection (specifying the reason for the reservation, e.g. “punctured packaging”, “crushed packaging”, etc.) on the courier’s proof of delivery.

Once the courier’s document has been signed, the Customer may no longer raise any objections regarding the external characteristics of the delivered goods.

If the Customer believes that the Product does not conform to what was ordered and/or purchased, or that it is defective, they must immediately contact the Manager by sending an email to support@2ndact.com.

The Customer must then return the Product according to the procedures set out in the Returns and Refunds section.